Terms of service

Terms of Service

Welcome to Q-Stores. By accessing our website or placing an order, you agree to the following Terms of Service. Please read them carefully before using our website or purchasing any product.

1. General Information

Q-Stores is an online store in Lebanon offering household products, home appliances, tools, ceiling fans, kitchen items, and other related products.

By using this website, you confirm that you are legally able to place an order and agree to comply with these terms.

2. Product Information

We do our best to provide accurate product descriptions, images, specifications, prices, and availability.

However, product colors, sizes, packaging, accessories, or minor details may slightly vary depending on the supplier, screen display, or product batch.

Q-Stores reserves the right to correct any errors, update product information, change prices, or remove products at any time without prior notice.

3. Orders

When you place an order through Q-Stores, you agree that the information you provide is accurate and complete.

After receiving your order, we may contact you to confirm product availability, delivery details, payment method, and final order confirmation.

Q-Stores reserves the right to cancel or refuse any order in case of incorrect information, unavailable stock, pricing errors, suspected fraud, or delivery limitations.

4. Prices & Payment

All prices shown on the website are subject to change without prior notice.

Payment methods may include cash on delivery, bank transfer, online payment, or any other method offered by Q-Stores.

An order is considered confirmed only after Q-Stores verifies availability and confirms the order with the customer.

5. Delivery

Q-Stores provides delivery within Lebanon, subject to product availability and delivery area coverage.

Delivery time may vary depending on the location, product availability, courier schedule, weather conditions, traffic, or other circumstances beyond our control.

The customer is responsible for providing accurate delivery information. Q-Stores is not responsible for delays or failed delivery caused by incorrect address details, unreachable phone numbers, or customer unavailability.

6. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

Customers may request a return within 7 days of receiving the order, provided the item is new, unused, not damaged, and in its original condition.

For normal returns, the customer is responsible for the return delivery cost.

In the rare case of a confirmed defective or problematic item, Q-Stores may cover the delivery cost for the return, replacement, or repair depending on the case.

7. Product Warranty

Some products may include a warranty depending on the brand, supplier, or product type.

Warranty coverage, duration, and conditions may vary from one product to another.

Warranty does not cover damage caused by misuse, incorrect installation, accidents, negligence, water damage, electrical issues, unauthorized repairs, or normal wear and tear.

8. Website Use

You agree not to use this website for any unlawful, harmful, fraudulent, or abusive activity.

You must not attempt to interfere with the website’s security, copy content without permission, misuse product information, or place fake orders.

Q-Stores reserves the right to restrict access, cancel orders, or take action against misuse of the website.

9. Intellectual Property

All website content, including text, images, logos, product descriptions, design elements, and graphics, belongs to Q-Stores or its respective suppliers and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

Q-Stores is not responsible for indirect losses, business interruption, loss of profit, delivery delays, product misuse, incorrect installation, or damages caused by third-party services.

Our responsibility is limited to the value of the product purchased, where applicable by law.

11. Changes to These Terms

Q-Stores may update or modify these Terms of Service at any time. Any changes will be posted on this page.

Continued use of the website after updates means that you accept the revised terms.

12. Contact Information

For questions about these Terms of Service, orders, delivery, returns, or product support, please contact us:

Q-Stores – Lebanon
Customer Support: +96171400870
Email: qstores91@gmail.com