FAQ

FAQ – Q-Stores Lebanon

Frequently Asked Questions

1. What is Q-Stores?

Q-Stores is an online store in Lebanon offering selected household products, home appliances, kitchen items, ceiling fans, tools, and other useful products for the home.

2. Do you deliver across Lebanon?

Yes, Q-Stores provides delivery service across Lebanon, depending on product availability and delivery area coverage. Delivery time and fees may vary based on location, product size, and courier service.

3. How long does delivery take?

Delivery time depends on your location, product availability, and courier schedule. After placing your order, Q-Stores may contact you to confirm the order details, delivery address, and expected delivery time.

4. How much does delivery cost?

Delivery fees may vary depending on the delivery location, product size, product weight, and courier service. The final delivery fee will be confirmed with the customer before completing the order.

5. What payment methods do you accept?

Available payment methods may include cash on delivery, bank transfer, online payment, or another payment method confirmed by Q-Stores. Payment options may vary depending on the order and delivery area.

6. Can I return a product?

Yes, you may request a return within 7 days of receiving your order, provided the item is still new, unused, not damaged, and in its original condition with packaging and accessories when available.

7. Who pays the return delivery fee?

For normal returns, such as changing your mind, ordering the wrong item, or no longer needing the product, the customer is responsible for the return delivery fee.

8. What happens if the item has a problem?

In the rare case that an item arrives with a confirmed defect, damage, or functional problem, Q-Stores will review the case and may offer a replacement, repair, or refund depending on the situation. If the issue is confirmed to be from the product and not caused by misuse, Q-Stores may cover the return or replacement delivery cost.

9. Do products come with warranty?

Some products may include a warranty depending on the brand, supplier, or product type. Warranty coverage, duration, and conditions may vary from one product to another. Warranty does not cover misuse, incorrect installation, accidents, electrical issues, unauthorized repairs, or normal wear and tear.

10. Are the product images and descriptions accurate?

Q-Stores works to provide accurate product images, descriptions, specifications, prices, and availability. However, colors, packaging, accessories, or small details may slightly vary depending on supplier stock, product batch, or screen display.

11. Can I check product availability before ordering?

Yes. Product availability may change depending on stock. You can contact Q-Stores before placing your order to confirm availability, color, model, and delivery options.

12. Do you sell ceiling fans in Lebanon?

Yes, Q-Stores offers ceiling fans in Lebanon, including modern home ceiling fans depending on available stock. Product options may include different colors, sizes, blade styles, and features.

13. Do you sell kitchen appliances in Lebanon?

Yes, Q-Stores offers selected kitchen appliances in Lebanon, depending on available stock. Products may include toasters, small appliances, and other useful kitchen items.

14. How can I contact Q-Stores?

You can contact Q-Stores through WhatsApp or customer support for questions about orders, delivery, returns, refunds, product availability, or general support.

Q-Stores – Lebanon
Customer Support / WhatsApp: +961 71 400 870
Website: www.q-stores.com
Email: qstores91@gmail.com